1. Introduction
These Terms of Service ("Terms") govern your use of the services provided by Quinix Burst Steam Railways ("we", "our", "us", or "Company"), a heritage railway operator based in Harrogate, North Yorkshire. By booking our services or using our website, you agree to be bound by these Terms.
2. Company Information
Company Name: Quinix Burst Steam Railways
Registered Office: Heritage Station, Platform Road, Harrogate, North Yorkshire HG1 2QR
Phone: +44 1492 847362
Email: [email protected]
3. Service Description
We provide heritage steam railway experiences including:
- Heritage day trips on restored steam locomotives
- Private charter services for special events
- Educational tours and workshops
- Dining experiences aboard vintage railway carriages
- Special events and themed journeys
4. Booking and Payment
4.1 Booking Process
Bookings can be made through our website, by telephone, or in person at our station. All bookings are subject to availability and confirmation by us.
4.2 Payment Terms
- Full payment is required at the time of booking for individual tickets
- Group bookings may require a deposit with balance due 14 days before travel
- We accept major credit cards, debit cards, and bank transfers
- Prices include VAT where applicable
4.3 Booking Confirmation
A booking is confirmed when you receive written confirmation from us, either by email or post. Please check all details carefully and notify us immediately of any errors.
5. Cancellations and Refunds
5.1 Cancellation by Customer
- More than 14 days before travel: Full refund minus £5 administration fee
- 7-14 days before travel: 50% refund
- Less than 7 days before travel: No refund unless resold
- No-shows: No refund
5.2 Cancellation by Company
We reserve the right to cancel services due to:
- Adverse weather conditions affecting safety
- Mechanical failure of locomotives or rolling stock
- Insufficient bookings to operate the service
- Force majeure events
In such cases, we will offer a full refund or alternative date at no additional cost.
5.3 Service Modifications
We may need to modify services due to operational requirements. Where possible, we will provide advance notice. Significant modifications may entitle customers to a refund.
6. Passenger Responsibilities
6.1 Arrival and Check-in
- Arrive at least 30 minutes before departure
- Present valid booking confirmation
- Follow all safety instructions from our staff
6.2 Behaviour Standards
Passengers must:
- Behave in a respectful manner towards staff and other passengers
- Follow all safety instructions and railway rules
- Not consume excessive alcohol or use illegal substances
- Supervise children at all times
- Not smoke in any railway vehicles or buildings
6.3 Right to Refuse Service
We reserve the right to refuse service or remove passengers who:
- Fail to comply with safety instructions
- Behave in a disruptive or dangerous manner
- Are under the influence of alcohol or drugs
- Pose a risk to themselves or others
7. Health and Safety
7.1 Our Responsibilities
We are committed to providing safe railway experiences and comply with all relevant health and safety legislation, including Railway Safety regulations.
7.2 Passenger Health
Passengers should inform us of any medical conditions or special requirements when booking. We recommend that passengers:
- Are physically able to board and alight from trains safely
- Can walk reasonable distances on uneven surfaces
- Inform us of any mobility or accessibility requirements
7.3 Photography and Filming
Passengers may photograph and film for personal use, but must not:
- Interfere with railway operations
- Use professional equipment without permission
- Photograph other passengers without consent
- Access restricted areas
8. Accessibility
We are committed to providing accessible services. Our facilities include:
- Wheelchair accessible carriages on selected services
- Assistance for passengers with mobility impairments
- Audio and visual information systems
- Accessible toilet facilities
Please inform us of any accessibility requirements when booking.
9. Liability and Insurance
9.1 Our Liability
Our liability is limited to:
- The cost of your booking for failure to provide contracted services
- Direct losses caused by our negligence
- Statutory liability for death or personal injury
9.2 Excluded Liability
We exclude liability for:
- Indirect or consequential losses
- Loss of enjoyment or disappointed expectations
- Losses due to weather or force majeure events
- Personal property damage or theft
9.3 Insurance
We maintain comprehensive public liability insurance. We recommend passengers arrange their own travel insurance for personal belongings and additional protection.
10. Lost Property
We will make reasonable efforts to reunite passengers with lost property. Items are held for 3 months before disposal. Collection or return postage costs may apply.
11. Data Protection and Privacy
We process personal data in accordance with our Privacy Policy and UK data protection legislation. By using our services, you consent to such processing as described in our Privacy Policy.
12. Intellectual Property
All content on our website and promotional materials is protected by copyright and other intellectual property rights. Passengers may not reproduce our content without written permission.
13. Force Majeure
We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:
- Natural disasters
- Government restrictions
- Industrial action
- Network Rail engineering works
- Acts of terrorism
14. Complaints Procedure
If you have a complaint:
- Speak to our staff at the time if possible
- Contact us within 28 days of your visit
- We will investigate and respond within 14 days
- Escalate to our management if unsatisfied
15. Gift Vouchers
- Gift vouchers are valid for 12 months from date of purchase
- Bookings must be made before expiry date
- Lost vouchers cannot be replaced
- No cash alternative available
- Vouchers are non-transferable
16. Group Bookings
Special terms may apply to group bookings (20+ passengers):
- Separate contracts may be required
- Different cancellation terms may apply
- Minimum numbers may be required
- Deposits may be required
17. Environmental Responsibility
We are committed to environmental stewardship and ask passengers to:
- Respect the countryside and wildlife
- Dispose of litter responsibly
- Follow countryside code guidelines
- Support our conservation efforts
18. Website Terms
Use of our website is subject to these additional terms:
- Information is provided in good faith but may change without notice
- We are not responsible for third-party website content
- Users must not misuse our website or attempt unauthorised access
- We may modify or discontinue website services
19. Governing Law
These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.
20. Changes to Terms
We may update these Terms from time to time. Significant changes will be communicated via our website or direct contact. Continued use of our services after changes constitutes acceptance of new terms.
21. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
22. Contact Information
For questions about these Terms or our services, please contact:
Quinix Burst Steam Railways
Heritage Station, Platform Road
Harrogate, North Yorkshire HG1 2QR
Phone: +44 1492 847362
Email: [email protected]